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  • 1: ORDER PROCESSING AND SHIPPING
    a. ALL shipping on this website is to destinations within the continental US. Please EMAIL us for a shipping quote to other destinations! b. The time we need to prepare your order for shipping varies. Typically, it takes 1 to 3 business days to prepare your order for shipping. Please note: Saturdays, Sundays, and federal holidays are NOT business days. ​ c. Please note that we will ship your items using USPS or UPS Ground. If you need your items sooner, please drop us a line, and we will see what we can do to expedite your shipment!
  • 2: SHIPPING
    a. We ship with USPS, UPS Ground, and, less commonly, FedEx; all shipments are tracked and insured for mutual protection. Please note that we will ship your items with Ground Services. If you need your items sooner, please drop us a line, and we will see what we can do to expedite your shipment! b. If your items arrive damaged in transit, please contact us immediately: order@pnwprintco.com. Please save all the packaging because the shipping company may require you to present it and the damaged items for their inspection. c. Packages "Lost" in Transit. We will never mark your orders as "shipped" unless we physically package and ship them. If you received a shipping notification by email, your package was shipped that day: picked up by UPS or dropped off at a local UPS hub or USPS post office. The packages may not get scanned at pickups or drop-offs. This is becoming a regular occurrence when the packages are not scanned along the way by both UPS and USPS and are only scanned at delivery. If your package does not show in the shipping company tracking system or takes an unusually long time to arrive, please allow up to seven business days before reporting your package as missing or lost to us. We will not re-ship or refund your order before the full seven business days have passed, and the communication with the shipper brought no results.
  • 3: GIFT SHIPPING
    No gift wrapping is offered at this time. ​ Sending as a gift? We are happy to ship directly to the recipient. Please mark the purchase as a gift and enter the recipient's name and address in the "shipping address" section. We will not include printed receipts in gift packages, so the recipient will not see any pricing info. If you'd like us to add a short gift message, please enter that in the "Notes" box at checkout.
  • 4. QUALITY OF YOUR IMAGES
    Please check our blog post for image quality info. Please note: we print your order exactly as you send it. No changes or modifications to your original file or gang sheet. This policy guarantees that the final product matches your intentions. If you have specific requirements or changes, please communicate them before placing your order to ensure it meets your expectations. This also means that if you submit a low-resolution or poor-quality file, we'll print it as is. It's crucial to review all your files and check your gang sheet before sending them for printing. On rare occasions, we might catch your mistakes or low-resolution files before printing. If that happens, we'll get in touch with you to let you know about the issues. If you choose not to proceed with your order, we'll cancel the current one and give you store credit for your next order. We won't refund your order just because your files aren't suitable for printing. If you have any more questions or concerns, feel free to contact us at order@pnwprintco.com.
  • 5: CANCELLATION, RETURN AND REFUND POLICY
    a. Because of the nature of these items (custom or personalized), unless they arrive damaged or defective, returns are not accepted. Refunds will not be given for forced (unauthorized) returns. ​ b. If your items arrive damaged in transit, be sure to contact us within FIVE business days. Please send pictures of damaged items AND packaging, making sure the label with the tracking number is visible in your pictures, to order@pnwprintco.com. This will help us to file a claim with the shipper. When we receive all the required documentation, we will send a replacement at no cost to you or process a refund if the item is out of stock. Please save all packaging and damaged goods because the shipping company may require you to present them for inspection. c. If your items have manufacturer damage, be sure to contact us within 5 business days. Please send pictures of damaged items. ​ d. Cancelations: You may request a cancelation and refund before we process and print your order. But please note: no matter the reason for the cancelation, a payment processing/cancelation fee of up to 7% will be applied to your refund. Payment processing companies charge us a fee to process your payment. We cannot refund you more than we received from your financial institution after the fees were deducted from your payment. We do not cancel or refund already completed or shipped items. e. Custom DTF order Cancellations (applies to orders placed using our DTF Gang Sheet Builder): Please understand that the Gang Sheet Builder is a paid application from a 3rd party. When you submit your order using the app, there's a fee charged for the service. The fee will be subtracted from your refund amount. f. DTF Gang Sheet Builder: Please pay attention to the warning signs informing you of the quality of your images when using the app. If you proceed to place an order ignoring the warning signs, your order will not be canceled. Thank you for understanding! g. ATTENTION: If returns were prior authorized, return shipping is at the buyer's expense unless agreed otherwise before the return. If the buyer and the seller reached an agreement for a free return, the buyer would be provided with a prepaid return label. The buyer has to ship the item back within FIVE business days. A refund will be processed upon receiving the items back. No reimbursements will be given if the buyer purchases a return shipping label on their own and ships the item back without prior authorization (known as forced return). A refund will be processed upon receiving the items back. h. Please note: If the item approved for a return is not returned in its original condition, with the parts and/or original packaging missing, with the signs of damage due to misuse, or if the garment was washed, the buyer is responsible for any loss in value that will be deducted from your refund. Additionally, a payment processing fee of up to 7% will be applied, and all shipping expenses will be deducted from your refund amount. If anything is unclear or you have questions, please contact us.
  • 6. TRADEMARK AND COPYRIGHT POLICY
    Dear Valued Customers, Thank you for choosing PNW Print Co for your printing needs. We want to take a moment to clarify our policies regarding the printing of trademarked (TM) and copyrighted images. Trademarked (TM) and Copyrighted Images: As a responsible printing service, we adhere to strict legal and ethical standards. The unauthorized reproduction or printing of trademarked and copyrighted images without explicit permission from the owner is against the law. It is crucial to respect the intellectual property rights of others. Common Misconception: A common misconception is that using trademarked and copyrighted designs for personal use is legal. However, it's important to note that legality is not determined by the use but rather by the rights granted by the trademark or copyright owner. Even if you have purchased designs on platforms like Etsy or elsewhere online, it doesn't automatically grant you the right to use these images. Many designers create and sell designs without proper authorization from legal trademark and copyright owners. POLICY CLARIFICATION: Trademarked (TM) Images: We cannot print images that are protected by trademarks without proper authorization from the trademark owner. If you submit a design containing trademarked elements, we will be unable to process your order unless you provide documented proof of permission from the trademark owner. Copyrighted Images: Similarly, we cannot print images that are protected by copyright without the necessary permissions. If you submit a design containing copyrighted elements, we will require proof of permission from the copyright owner to proceed with your order. Customer Responsibility, Order Cancellation, and Refunds: By submitting an order with PNW Print Co, you affirm that you have the legal right to reproduce any images, logos, or designs included in your order. Customers are responsible for ensuring that their submitted designs do not infringe on the intellectual property rights of others. Rejection of Orders: We reserve the right to reject any order that violates trademark or copyright laws. If your submitted design contains trademarked or copyrighted material without proper authorization, we will notify you, and your order will be put on hold until the necessary permissions are provided. You will have an option to replace images in question with different images. Should you request a refund for your order due to submitting TM or copyrighted images, your request will be subject to our cancellation and refund policy outlined in paragraph 5d. We appreciate your understanding and cooperation in adhering to these policies. If you have any questions or concerns regarding these guidelines, please feel free to contact us at order@pnwprintco.com. Thank you for choosing PNW Print Co! We look forward to providing you with high-quality, legal, and ethically produced printed materials.
  • 7. SHIPPING DELAYS & LOST PACKAGES
    We strive to ensure your orders are shipped on time and in excellent condition. However, please be aware that we cannot be held responsible for any transit delays once a package is dispatched and in the hands of UPS or USPS. These delays may occur due to unforeseen circumstances or issues beyond our control. While we do our utmost to meet shipping deadlines, we cannot guarantee delivery dates. We encourage you to plan your orders accordingly, especially if you have time-sensitive requirements. If you have any concerns about the status or whereabouts of your package, please don't hesitate to reach out to the respective carrier for assistance. Please note that we will not refund, re-print, or re-ship your order if your package was delayed or lost during transit. However, if your package is confirmed as lost and five business days have passed since the expected delivery date, we will gladly assist in opening a claim with the shipper to resolve the matter. Your satisfaction is important to us, and we appreciate your understanding regarding transit times and potential delays. If you have any questions or need further assistance, please feel free to contact us at order@pnwprintco.com.
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