At PNW Print Co., we take pride in the superior quality of our DTF transfers. We use only the finest materials—premium inks, adhesive, and high-quality hot peel film—combined with state-of-the-art commercial equipment to produce transfers that are built to last. We continuously test our DTF transfers, and as of June 2024, our transfers have been washed and dried over 60 times without losing their vibrancy, peeling, or cracking.

We are confident in our products and processes, but your satisfaction is our top priority. If your transfer does not meet our high standards, and you have applied it using a quality press following the recommended time and temperature settings, we will make it right. This includes offering a refund or reprint if the transfer fails to perform as expected.

Your trust in PNW Print Co. is important to us, and we are committed to ensuring you are completely satisfied with every purchase.

a. Please note that drop-shipped items and in-stock items must be ordered separately, as they are shipped from different locations and require separate shipping labels. Combining them in a single order to save on shipping costs may lead to additional charges for the extra label and shipping delays.

b. To avoid any delays or extra fees later, please place separate orders for drop-shipped and in-stock items. We appreciate your cooperation!

Please check our blog post for image quality info.

Please note: we print your order exactly as you send it. No changes or modifications to your original file or gang sheet. This policy guarantees that the final product matches your intentions. If you have specific requirements or changes, please communicate them before placing your order to ensure it meets your expectations.

This also means that if you submit a low-resolution or poor-quality file, we'll print it as is. It's crucial to review all your files and check your gang sheet before sending them for printing.

On rare occasions, we might catch your mistakes or low-resolution files before printing. If that happens, we'll get in touch with you to let you know about the issues. If you choose not to proceed with your order, we'll cancel the current one and give you store credit for your next order. We won't refund your order just because your files aren't suitable for printing.

If you have any more questions or concerns, feel free to contact us at order@pnwprintco.com.

Dear Valued Customers,

Thank you for choosing PNW Print Co for your printing needs. We want to take a moment to clarify our policies regarding the printing of trademarked (TM) and copyrighted images to ensure legal compliance and protect all parties involved.

Trademarked & Copyrighted Images

At PNW Print Co, we strictly adhere to intellectual property laws and ethical business practices. The unauthorized reproduction of trademarked or copyrighted images without explicit permission from the owner is illegal. As a responsible printing service, we cannot print such designs unless proper authorization is provided.

Common Misconceptions

A common misconception is that using trademarked or copyrighted designs for personal use is legal. However, legality is determined by ownership rights, not usage.

Additionally, purchasing a design from platforms like Etsy, Creative Market, or similar sites does not automatically grant you the right to use or reproduce that image. Many sellers create and sell designs that infringe on trademark and copyright laws, often without proper authorization. Some even include misleading "Terms of Use" that falsely claim you can use their designs commercially—this does not make the design legal.

Your Responsibility as the Customer

✅ By submitting an order to PNW Print Co, you affirm that:

• You have full legal rights to reproduce any images, logos, or designs in your order.

• Your submitted artwork does not infringe on any trademarks or copyrights.

• You are solely responsible for verifying that all submitted designs comply with intellectual property laws. We do NOT check or verify the legality of your designs—please be honest and only place an order if you are legally permitted to print these images.

PNW Print Co does not verify, research, or assume liability for unauthorized designs. If we unknowingly print a design that violates trademark or copyright laws, you, the customer, will be solely responsible for any legal consequences.

POLICY CLARIFICATION

Trademarked (TM) Images

You cannot submit for printing images containing trademarked elements unless you posess proof of permission from the trademark owner (not the design seller). We may ask you to provide written proof of permission before we can proceed with your order.

Copyrighted Images

We cannot submit for printing copyrighted images without the necessary permissions from the copyright holder. If your design contains copyrighted elements, we may ask you to provide written proof of permission before we can proceed with your order.

Rejection of Orders & Order Cancellations

🚫 PNW Print Co reserves the right to reject any order that violates trademark or copyright laws. If your submitted design contains trademarked or copyrighted material without proper authorization:

• Your order may be put on hold until you provide the necessary permissions.

• You will have the option to replace the flagged images with different, legally approved designs.

⚠️ Order Cancellation & Refunds

• If you choose to cancel your order due to a trademark or copyright violation, we will gladly issue store credit for the full amount of your order.

• If you insist on a refund, our standard refund policy applies—no exceptions, as you knowingly submitted these images for printing. This was your decision, and no one forced you to do so.

Final Legal Notice

🚨 PNW Print Co is not liable for any legal actions, fines, or claims resulting from the reproduction of trademarked or copyrighted images submitted by customers. If we unknowingly print an infringing design, the customer assumes full legal responsibility.

By submitting an order, you agree to hold PNW Print Co harmless from any claims or disputes related to intellectual property rights.

Questions?

We appreciate your understanding and cooperation in adhering to these policies. If you have any questions or concerns regarding these guidelines, please contact us at order@pnwprintco.com.

Thank you for choosing PNW Print Co! We look forward to providing you with high-quality, legal, and ethically produced printed materials.

a. ALL shipping on this website is to destinations within the continental US. Please EMAIL us for a shipping quote to other destinations!

b. The time we need to prepare your order for shipping varies. Our standard TAT is 1 to 3 business days. Please note: Saturdays, Sundays, and federal holidays are NOT business days.

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c. Please note that we ship your items via USPS or UPS. All shipments are tracked and insured for mutual protection. Please note that we will ship your items with Ground Services. If you need your items sooner, we offer UPS Shipping Upgrades—just check out our Add-On Services.

d. If your items arrive damaged in transit, please contact us immediately: order@pnwprintco.com. Please save all the packaging because the shipping company may require you to present it and the damaged items for their inspection.

e. Overnight shipping is not available. If you urgently need something the following day, here’s what we recommend:

1. Email us to check if we can expedite the production of your order. Only if we confirm availability, proceed to steps 2 and 3.

2. Purchase the Rush Service available on this page.

3. Purchase an overnight label using your own UPS or USPS account. Keep in mind that both UPS and USPS have strict drop-off times, typically by 2:30-3 PM, which may require us to make a special trip to their location. This service could incur an additional fee.

If you have any questions, feel free to reach out!

GIFT SHIPPING

We do not offer gift wrapping at this time.

If you’re sending a gift, we’re happy to ship directly to the recipient. Please mark the purchase as a gift and enter the recipient's name and address in the "shipping address" section. We will not include printed receipts in gift packages, so the recipient won’t see any pricing information.

If you'd like us to include a short gift message, please enter it in the "Notes" box at checkout.

FREE SHIPPING

At PNW Print Co, we aim to provide clear and fair shipping costs for all of our products. Please note the following:

• All Orders: Flat-rate shipping fees (which vary depending on the product, e.g., DTF Gang Sheets, single UV DTF Transfers, etc.) apply to all orders unless otherwise stated. If the total value of the order exceeds $250, free shipping will automatically apply to the entire order.

• Free Shipping Items: Certain items, such as DTF and UV DTF Grab Bags, Color Charts, and others, come with free shipping when purchased individually.

• Combined Orders: If a free-shipping item is purchased alongside other items that do not qualify for free shipping, the standard shipping fee for the non-free-shipping items will apply. In this case, all items will be shipped together. The inclusion of a free-shipping item does not qualify the entire order for free shipping—only orders totaling $250 or more do. No refunds or credits will be issued for shipping fees in these cases.

If you have any questions about our shipping policies, please feel free to contact us.

a. At PNW Print Co., we are committed to providing efficient and transparent service. Our turnaround time (TAT) is designed to ensure you receive top-quality prints without unnecessary delays. Our standard TAT is 1-3 business days (please check our website header for the current TAT). Please also check our vacation schedule - the link to the Announcements page can be found in the header.

b. Please note that a 1-business day turnaround begins 24 hours after your order is placed and your print-ready files are received, allowing us ample time to deliver the best results. Before that, it falls under "same-day" or "next-day" printing.

c. Rush Service Explanation and Cut-Off Times:

• Next Business Day Rush/Within the First 24-hour Service: Skip to the front of the line. Place your order by 10 PM PST, and we'll have it printed and prepared for shipping or pick-up by the end of the very next business day. Refunds will not be given if your Next-Day service was placed too late.

• Same-Day Rush Printing: For the ultimate time crunch, place your order before 09:30 AM PST, and we'll have it ready by the end of the same business day. Orders received after 09:30AM will be ready the next day. Refunds will not be given if your Same-Day service was placed too late.

d. Use this listing to expedite your service.

e. Please don't email, add a note to your order, or message via Facebook Messenger to inquire if there's a chance to expedite your order. If you need to expedite - please order Rush service. If you did not opt to expedite your service, your order will be printed and shipped (or ready for pick-up) in the order it was received, typically in 1-3 business days.

f. The Rush Service is available on a limited basis as we can expedite only a certain number of orders each day. If this option is "sold out," it means we've reached our limit for the day.

g. When Will My Order Ship/Be Ready for Pick-Up if I Didn't opt for the Rush Service?

For instance, if you place your order at 3:00 PM on Monday, the 1-business day TAT starts after 3:00 PM on Tuesday, with your order ready for shipping or pick-up before 3:00 PM on Wednesday.

The 2-business day TAT will start after 3:00 PM on Wednesday, with your order ready for shipping or pick-up before 3:00 PM on Thursday.

The 3-business day TAT will start after 3:00 PM on Thursday, with your order ready for shipping or pick-up before 3:00 PM on Friday.

Please be aware that Saturday and Sunday are not considered business days.

We appreciate your understanding and eagerly anticipate the opportunity to provide you with exceptional DTF transfer prints.

All sales, promotional discounts, and coupons are valid only during the specified promotional period. Discounts, coupons, and promotional offers are not retroactive and cannot be applied to orders placed before or after the promotional period. We are unable to provide price adjustments or extend sales beyond their advertised dates.

This policy ensures fairness for all customers and maintains the integrity of our promotions. We appreciate your understanding and support!

Please note that coupons and discounts must be applied at the time of purchase.

If you have any questions regarding our sales and promotions, please feel free to contact us.

a. Because of the nature of these items (custom or personalized), unless they arrive damaged or defective, returns are not accepted. Refunds will not be given for forced (unauthorized) returns.

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b. If your items arrive damaged in transit, be sure to contact us within FIVE business days. Please send pictures of damaged items AND packaging, making sure the label with the tracking number is visible in your pictures, to order@pnwprintco.com. This will help us to file a claim with the shipper. When we receive all the required documentation, we will send a replacement at no cost to you or process a refund if the item is out of stock. Please save all packaging and damaged goods because the shipping company may require you to present them for inspection.

c. If your items have manufacturer damage, be sure to contact us within 5 business days. Please send pictures of damaged items.

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d. Cancellations: You may request a cancellation and refund before we process and print your order. But please note: no matter the reason for the cancellation, a payment processing/cancellation fee of up to 7% will be applied to your refund. This is done for two reasons. First, payment processing companies charge us a fee to process your payment. We cannot refund you more than we received from your financial institution after the fees were deducted from your payment. The second reason is outlined below, in paragraph e.

We do not cancel or refund already completed or shipped items.

e. Custom DTF order Cancellations (applies to orders placed using our DTF Gang Sheet Builder): Please understand that the Gang Sheet Builder is a paid application from a 3rd party. When you submit your order using the app, there's a fee charged for the service. The fee will be subtracted from your refund amount.

f. DTF Gang Sheet Builder: Please pay attention to the warning signs informing you of the quality or overlapping of your images when using the app. If you proceed to place an order ignoring the warning signs, your order will not be canceled.

Thank you for understanding!

g. ATTENTION: If returns were prior authorized, return shipping is at the buyer's expense unless agreed otherwise before the return. If the buyer and the seller reached an agreement for a free return, the buyer would be provided with a prepaid return label. The buyer has to ship the item back within FIVE business days. A refund will be processed upon receiving the items back.

No reimbursements will be given if the buyer purchases a return shipping label on their own and ships the item back without prior authorization (known as forced return). A refund will be processed upon receiving the items back.

h. Please note: If the item approved for a return is not returned in its original condition, with the parts and/or original packaging missing, with the signs of damage due to misuse, or if the garment was washed, the buyer is responsible for any loss in value that will be deducted from your refund. Additionally, a payment processing fee of up to 7% will be applied, and all shipping expenses will be deducted from your refund amount.

If anything is unclear or you have questions, please contact us.

a. We strive to ship your orders on time and in excellent condition. However, once a package is dispatched to UPS or USPS, we cannot be responsible for any transit delays due to unforeseen circumstances beyond our control.

b. While we make every effort to meet shipping deadlines, delivery dates cannot be guaranteed. Please plan your orders accordingly, especially if they are time-sensitive. For any concerns about your package's status, we encourage you to contact the carrier directly.

c. We will only mark orders as "shipped" once they have been physically packaged and sent. If you receive a shipping notification, your package was shipped that day. Please note that packages may not always be scanned at every step, and scanning may only occur upon delivery.

d. Lost Packages in Transit. We do not offer refunds, reprints, or reshipments for packages delayed during transit. However, if your package is confirmed as lost and FIVE business days have passed since the expected delivery date, we will assist in opening a claim with the carrier.

e. Your satisfaction is important to us. If you have any questions or need further assistance, please contact us at order@pnwprintco.com.

At PNW Print Co, we are happy to accept purchase orders (POs) from businesses, schools, and other organizations. As a small family-run business, we’ve outlined simple guidelines to make the process clear and efficient:

a. Submitting a Purchase Order

• POs must include:

  • Organization name and contact information

  • PO number

  • Billing and shipping addresses

  • A clear list of items, quantities, and agreed prices

  • Payment terms (e.g., Net 15, Net 30)

  • Any tax-exempt information, if applicable

• Please send POs to: order@pnwprintco.com

b. Order Processing

• Orders will be processed once we receive a complete and valid PO.

• For large or custom orders, we may require partial payment before production begins.

c. Payment Terms

• Payment is due according to the terms on the PO (e.g., Net 15 or Net 30).

• Accepted payment methods are credit cards and PayPal.

• We rely on timely payments to keep our small business running smoothly. Late payments may result in delays for future orders.

d. Cancellations and Changes

• Changes to POs must be requested in writing before production starts.

• POs cannot be canceled once production has begun.

e. Important Notes

• We are a small family-run business and cannot offer credit checks or extended terms.

• If you have any concerns or questions, please reach out—we’re happy to help!

By submitting a purchase order, you agree to the terms outlined in this policy. Thank you for supporting PNW Print Co!

a. Placing Orders Please place all orders using the item listings on our website. In some cases, we may issue an invoice for a custom order, which must be paid before production begins. Occasionally, and only by prior agreement, we may process an order before receiving payment. If you receive an invoice after your order has shipped, please follow the guidelines below.

b. Payment Terms All invoices are due upon receipt unless other arrangements have been made in advance.

c. Late Payments A late fee of 1.5% of the outstanding balance will be applied monthly (equivalent to an 18% annual rate) if payment is not received within 30 days of the invoice date. This fee will continue to accrue each month until the balance is paid in full. If the account remains unpaid for an extended period, it may be referred to a collections agency. In that case:

• A one-time collection filing fee of $60 will be added to the total.

• Additional third-party collection fees may apply.

• This may negatively impact your credit rating.

d. Disputes & Concerns Any disputes or concerns regarding an invoice must be submitted in writing within 7 days of receipt. Please include specific details regarding the issue.

e. Partial Payments Partial payments are not accepted unless previously approved in writing.

f. Previous Discounts If your account is sent to collections, any discounts previously applied to your invoice—whether volume-based or courtesy discounts—will be revoked. You will be responsible for the full original amount, plus any applicable late fees, the $40 collection filing fee, and any charges incurred through the collection process.

g. Contact Information For any questions regarding your invoice or payment, please fill out the Contact form on our website.